Terms & Conditions for jeli Casino

01 Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply throughout this document:

• "jeli," "we," "us," or "the Company" refers to jeli Casino, the online gaming platform operated at jeli.vu under a license granted by the Philippine Amusement and Gaming Corporation (PAGCOR).
• "Player," "you," or "User" refers to any individual who accesses, registers with, or uses any part of the jeli Casino platform.
• "Account" refers to the registered user profile created by a Player upon successful completion of jeli's registration process, subject to identity verification.
• "Platform" refers collectively to the jeli.vu website, its mobile-optimized interface, all games, betting markets, bingo halls, payment systems, and any other services offered under the jeli brand.
• "Real-Money Wager" refers to any bet placed using Philippine Peso (PHP) funds deposited into or credited to a Player's jeli Account.
• "Bonus Funds" refers to any non-cash promotional credits, free spins, or wagering credits issued by jeli as part of a promotional offer, subject to applicable wagering requirements.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the national government agency of the Republic of the Philippines responsible for licensing and regulating the gaming industry.
• "KYC" refers to Know Your Customer — jeli's identity verification process required before withdrawal of funds.

02 Acceptance of Terms

By accessing the jeli Casino platform at jeli.vu, clicking "I Agree" during the registration process, or placing any real-money wager on the platform, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety, including any documents incorporated herein by reference such as the Privacy Policy, Responsible Gaming Policy, and individual game rules.

If you do not agree to any part of these Terms and Conditions, you must immediately cease use of the jeli platform and must not attempt to register an account or place wagers.

03 Eligibility & Registration

To open and maintain an account with jeli Casino, you must satisfy all of the following eligibility requirements at all times:

• You must be at least twenty-one (21) years of age. This is the minimum legal age for casino-style gambling in the Philippines as defined under applicable Philippine gaming regulations and PAGCOR's licensing conditions.
• You must be a natural person. Corporate entities, trusts, and other non-natural legal persons may not hold a Player account.
• You must not be a current employee, contractor, director, officer, or immediate family member of jeli Casino or any of its affiliated entities.
• You must not be subject to any self-exclusion order, whether imposed by jeli, PAGCOR, or any other gaming authority or program.
• You must provide accurate, current, and complete information during registration and must update your account information promptly if any details change.
• You must not be located in or accessing the platform from a jurisdiction where online gambling is prohibited by applicable local law.

jeli Casino reserves the right to request documentary proof of eligibility at any time, including but not limited to a valid Philippine government-issued identification document such as a PhilSys ID, passport, driver's license, SSS ID, or GSIS ID. Failure to provide satisfactory documentation within a reasonable timeframe will result in account suspension.

04 Account Responsibilities

Each Player is permitted to hold one (1) account on the jeli Casino platform. Maintaining duplicate or multiple accounts — whether in your own name or using another person's details — is strictly prohibited and constitutes a material breach of these Terms.

You are solely responsible for all activity that occurs under your jeli account credentials, including:

• Maintaining the confidentiality of your username and password and not sharing these with any third party.
• Ensuring that your account credentials are not stored in any unsecured manner on shared devices.
• Notifying jeli's customer support immediately if you suspect unauthorized access to your account.
• All real-money wagers, deposits, and withdrawal requests initiated through your account, regardless of whether these were made by you or by an unauthorized third party as a result of your failure to safeguard your credentials.

jeli Casino shall not be liable for losses incurred as a result of unauthorized account access where the Player has failed to take reasonable precautions to protect their login credentials.

05 Deposits & Withdrawals

All financial transactions on the jeli platform are conducted in Philippine Peso (PHP). jeli does not accept deposits or process withdrawals in foreign currency. The following payment methods are supported:

• E-wallets: GCash, Maya (formerly PayMaya)
• Online Banking: BPI, BDO, Metrobank, UnionBank (via InstaPay)

The minimum deposit amount is ₱50 (Philippine Pesos fifty). Minimum withdrawal amounts and processing times are displayed on the Cashier page within your account. jeli does not charge transaction fees on standard deposits or withdrawals, though your payment provider may apply their own charges.

All withdrawals are subject to completion of jeli's KYC verification process. You must submit valid identity documentation before your first withdrawal request can be processed. jeli reserves the right to request additional documentation for large or unusual withdrawal requests in compliance with PAGCOR's anti-money laundering requirements.

jeli reserves the right to reverse a withdrawal request back to the Player's account balance if the request cannot be processed due to incomplete KYC documentation, a mismatch between account details and payment account ownership, or a pending investigation into account activity.

06 Bonuses & Promotions

jeli Casino may from time to time offer promotional bonuses, free spins, cashback offers, reload bonuses, and other incentives to eligible Players. All promotions are subject to the following general conditions, in addition to any specific terms published with each offer:

• Bonus funds are subject to wagering requirements. The applicable rollover multiplier will be clearly stated on the promotion page. jeli does not apply hidden wagering conditions.
• Wagering requirements must be satisfied within the time limit specified in each promotion's terms before bonus funds or associated winnings can be withdrawn.
• Bonus funds cannot be withdrawn directly — only real-money winnings generated after satisfying wagering requirements are withdrawable.
• jeli reserves the right to withdraw any bonus offer, amend bonus terms, or cancel a Player's participation in a promotion where there is evidence of abuse, exploitation, or breach of these Terms.
• Players who self-exclude or apply deposit limits that conflict with the mechanics of a promotional offer may be ineligible for that offer.
• Promotions are intended for personal, recreational use only. Systematic exploitation of promotional offers — including through coordinated multi-account activity — constitutes prohibited conduct under Section 9 of these Terms.

07 Gameplay Rules

All games available on the jeli Casino platform are governed by individual game rules published within each game interface. In the event of any conflict between individual game rules and these Terms, these Terms shall prevail except where the game rules specifically address the matter in question.

The following general gameplay rules apply across all products on the jeli platform:

• All slot games use certified Random Number Generator (RNG) technology. The RTP (Return to Player) percentage for each slot title is published on the game's information page.
• Live dealer game outcomes are determined by physical game mechanics conducted by professional dealers in regulated studio environments. jeli's platform systems have no influence over live game results.
• Sports betting odds are set by jeli's trading team and are subject to change up until the event commences. Bets accepted at a published price will be honoured at that price subject to the exceptions outlined in jeli's Sports Betting Rules.
• In the event of a verified technical malfunction that affects game integrity, jeli reserves the right to void affected bets and return stakes to Players' accounts. No further compensation will be payable in such circumstances.
• Bets placed in error by a Player — including bets placed on an unintended market or stake amount — are the Player's sole responsibility. jeli is not obligated to reverse confirmed bets except where a clear technical error on jeli's part is verified.

08 Responsible Gaming

jeli Casino is committed to promoting responsible gambling among all Filipino players. Gambling should be a source of entertainment and recreation — not a means of generating income or resolving financial difficulties. jeli provides the following tools to help Players manage their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your jeli account.
• Loss Limits: Define the maximum amount you are willing to lose within a specified period.
• Session Time Reminders: Configure alerts to notify you when you have been playing for a set period of time.
• Self-Exclusion: Request temporary or permanent exclusion from the jeli platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the selected exclusion period.
• Reality Checks: Periodic on-screen notifications displaying the amount of time elapsed and net gaming position during your current session.

All responsible gaming tools are accessible under Account Settings after login. If you believe you or someone you know may have a gambling problem, we encourage you to visit the jeli Responsible Gaming page for resources and guidance.

09 Prohibited Activities

The following activities are strictly prohibited on the jeli Casino platform and constitute grounds for immediate account suspension, permanent closure, forfeiture of all account balances, and referral to PAGCOR and relevant Philippine law enforcement agencies where warranted:

• Opening, operating, or using more than one jeli account, or opening an account on behalf of another person.
• Providing false, inaccurate, or misleading information during registration or at any subsequent point, including during KYC verification.
• Using fraudulent, stolen, or unauthorized payment instruments to fund your jeli account.
• Engaging in money laundering, structuring of deposits, or any other activity that violates Republic Act No. 9160 (Anti-Money Laundering Act of the Philippines) or its amendments.
• Colluding with other players in poker, live table games, or any other multi-player game format on the jeli platform.
• Using automated betting software, bots, scripts, exploits, or any other technical mechanism to gain an unfair advantage over other Players or against the house.
• Intentionally exploiting software bugs, display errors, or pricing errors on the platform. Any winnings derived from a known error are void and will be reclaimed from your account balance.
• Systematically exploiting promotional bonuses through coordinated multi-account activity, bonus abuse schemes, or any other method designed to extract value from promotions beyond their intended purpose.
• Any conduct that jeli, in its reasonable judgment, considers likely to damage the reputation, financial integrity, or operational security of the jeli platform.

10 Intellectual Property

All content on the jeli Casino platform — including but not limited to the jeli brand name, logos, trademarks, game interfaces, software, graphics, text, and audiovisual materials — is the exclusive property of jeli Casino or its content licensors and is protected by applicable intellectual property laws of the Republic of the Philippines and international treaties.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jeli platform solely for personal, non-commercial recreational gaming purposes. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any jeli content without express written authorization.
• Reverse engineer, decompile, or disassemble any jeli software or game systems.
• Use jeli trademarks, logos, or brand materials in any manner not expressly authorized in writing by jeli Casino.
• Create derivative works based on any jeli content or software.

11 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, jeli Casino's total aggregate liability to any Player for any claim arising out of or related to these Terms or the use of the jeli platform shall not exceed the total amount deposited by that Player in the twelve (12) months immediately preceding the event giving rise to the claim.

jeli Casino shall not be liable for any of the following categories of loss, whether arising in contract, tort, negligence, or otherwise:

• Loss of anticipated gaming winnings or profits.
• Loss of data or account information arising from circumstances beyond jeli's reasonable control.
• Indirect, incidental, special, consequential, or punitive damages of any nature.
• Service interruptions, downtime, or platform unavailability caused by internet connectivity issues, third-party infrastructure failures, force majeure events, or scheduled maintenance.

jeli Casino makes reasonable efforts to maintain platform availability on a 24/7 basis but does not guarantee uninterrupted access and shall not be liable for losses incurred as a result of platform downtime.

12 Privacy & Data

jeli Casino collects, processes, and stores personal data in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and the regulations of the National Privacy Commission (NPC). The collection and use of your personal data are further described in detail in jeli's Privacy Policy, which is incorporated into these Terms by reference and available at jeli.vu/privacy-policy.

By accepting these Terms, you consent to jeli's collection and processing of your personal data for the purposes of account management, identity verification, regulatory compliance, fraud prevention, and, where you have opted in, marketing communications.

jeli does not sell personal data to third parties. Personal data is shared only with service providers acting on jeli's behalf under data processing agreements, or with regulatory authorities where required by law, including PAGCOR and the AMLC.

13 Termination

jeli Casino reserves the right to suspend or permanently close any Player account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to satisfy or maintain eligibility requirements, including age verification.
• Reasonable suspicion of fraudulent, collusive, or money-laundering activity.
• A valid self-exclusion request submitted by the Player or an exclusion order issued by PAGCOR.
• Non-use of the account for a continuous period exceeding twenty-four (24) months (dormant account policy).

Players may voluntarily close their jeli account at any time by contacting customer support. Upon voluntary closure, any verified real-money balance will be returned to the Player's registered withdrawal method after completion of applicable KYC checks. Bonus funds remaining at account closure are forfeited.

In cases of termination for cause (breach of Terms, fraud, or prohibited conduct), jeli reserves the right to withhold and permanently forfeit the account balance pending investigation, and to pursue recovery of any amounts already paid out in connection with the prohibited activity.

14 Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between a Player and jeli Casino, the following resolution process applies:

1. Step 1 — Internal Resolution: Contact jeli customer support via live chat or at [email protected] to describe your complaint. jeli's support team will acknowledge your complaint within 48 hours and aim to resolve it within 10 business days.
2. Step 2 — Escalation: If the dispute is not resolved to your satisfaction at Step 1, you may escalate the matter in writing to jeli's compliance team. A final written determination will be issued within 30 calendar days.
3. Step 3 — PAGCOR: If you remain dissatisfied after completing Steps 1 and 2, you may lodge a formal complaint with PAGCOR as jeli's licensing authority. PAGCOR has jurisdiction over disputes relating to jeli's compliance with its licensing conditions.

The courts of the Republic of the Philippines shall have exclusive jurisdiction over any legal proceedings arising out of or relating to these Terms that cannot be resolved through the dispute resolution process above.

15 Amendments to These Terms

jeli Casino reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, jeli will notify active Players via email to the registered account address and/or via a prominent notice displayed on the platform for a period of not less than seven (7) calendar days prior to the changes taking effect.

Continued use of the jeli platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and may request account closure in accordance with Section 13.

The version number and effective date at the top of this document will be updated each time these Terms are revised. Players are encouraged to review this page periodically to stay informed of any changes.

16 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the operation of jeli Casino, please reach out to our team. We are available 24/7 via live chat on the platform or through the following contact:

For formal legal correspondence and compliance matters, please mark your communication "Attention: Compliance Department" when reaching out via email. jeli aims to acknowledge all formal written complaints within two (2) business days.